CU*NorthWest is a partner to the Credit Union Service Organization, CU*Answers, delivering comprehensive data solutions to credit unions across the NorthWest. From data processing to disaster recovery planning, CU*NorthWest and CU*Answers are prepared to help your credit union achieve its highest potential.
CU*NorthWest successfully brings first client on-line at new CU*NorthWest data center (a CU*Answers partner) - more planned for 2005.
Liberty Lake, WA - CU*NorthWest, a CU*Answers partner has successfully converted its first client to their new state-of-the-art data center in Liberty Lake, Washington. CU*NorthWest has recently partnered with CU*Answers, headquartered in Michigan, to bring a local processing, support and development presence of the CU*Answers flagship CU*BASE credit union data processing software and associated services to a five state area: Washington, Oregon, Montana, Wyoming, and Idaho.
Says Todd Powell, President of SFCU, “the conversion went very well. As with any conversion, there were a few bumps in the road, but no major problems. Issues were resolved quickly and effectively by the CU*NorthWest staff. We are very pleased.”
Powell continues, “The support we received during the conversion and since has been outstanding and we feel very comfortable with our choice of data processing solutions. After looking at several different vendors, we’ve decided upon the CU*Answers solution. CU*NorthWest is providing the software and service that will allow us to provide the best service for our members.”
Roy Franklin, CU*NorthWest CEO says, “We are excited about the success of the recent conversion of Spokane Firefighters’ Credit Union to our new data center. We welcome Todd and his team and look forward to our future partnership in the continued success of the Credit Union. This was obviously a crucial moment for our organization, in establishing a standard of excellence for this new data center facility.”
More than just partners with CU*Answers, CU*NorthWest wants to start a Northwest CUSO (Credit Union Service Organization) for information technology and service, sponsored by CU*Answers.
CU*Answers, formerly known as WESCO, was founded over 34 years ago and is a 100% Credit Union owned CUSO located in Kentwood, Michigan. CU*Answers offers a wide variety of services for credit unions including its flagship CU*BASE Processing System in both an on-line and self-processing environment, Internet Development Services featuring CU*@HOME Internet PC Home Banking product, Member Check Processing and Direct Deposit processing services. CU*Answers provides combined services to over 125 credit unions nationally representing nearly 1,000,000 members and $4.0 billion in credit union assets. More information about CU*Answers is available at http://www.cuanswers.com/
CU*NorthWest began operation in August 2004, in Liberty Lake, Washington providing leading edge technology solutions exclusively to the Credit Union industry. Lead by Roy Franklin and Rick Pisani and a team of Credit Union technology professionals, CU*NorthWest brings more than 30 years of experience to an already established national product line. Housed in a state-of-the-art facility, the data center offers not only redundant power coverage and high-level security, but is tied to some of the newest, fastest, and most cost effective redundant telecom facilities available in the Northwest region. An advanced training facility offers free training and certification for new staff as well as ongoing enrichment existing staff. More information about CU*NorthWest is at http://www.fa-solutions.net/
Partnering with Franklin Associate Solutions LLC, the credit union owned service provider now has a “manned” presence in the northwest US.
Kentwood, Michigan - CU*Answers, with main headquarters in Michigan, has found a way to reach out and touch the underserved credit union market in the Northwest corner of the country. Today, CU*Answers announced a partnership with newly formed Franklin Associate Solutions LLC, (FAS) based in Liberty Lake, Washington, near Spokane. This partnership brings a local processing, support and development presence of the CU*Answers flagship CU*BASE credit union data processing software and associated services to a five state area: Washington, Oregon, Montana, Wyoming, and Idaho.
Randy Karnes, CEO at CU*Answers says, “CU*Answers began looking for better ways to reach the credit union market in the northwest and found we didn’t have to look very hard. Roy Franklin and Rick Pisani, had recently formed FAS, an experienced team of programmer’s with a commitment to credit unions; a perfect partner to deliver the CU*BASE&tm; solution as well as a rapid response to issues and specific enhancement requests targeted to the northwest market.”
“We are more than a re-marketer, franchise or a repackaging firm, say Roy Franklin, FAS CEO. We are a unique delivery and development channel for CU*BASE. Partnering with CU*Answers, FAS can now offer a premier data processing solution in tandem with our own unique approach to credit union service and technology development. Our focus is providing value added services and CU*Answers empowers credit unions to achieve new member service and staff productivity results.”
Spokane Media FCU has been running on the CU*Answers Midwest data center for more than 2 years. Debie Bauer has been the CEO for 7 years and knows her stuff. She came to the credit union with several years experience in the credit union data processing field. “I chose CU*Answers because their approach to data processing comes from a credit union perspective since they are a wholly owned CUSO. I feel we have a partnership, not just a contract. Keeping up with technology on our small credit union budget has always been a challenge but SMFCU has grown leaps and bounds forward from a technological standpoint. CU*Answers new partnership with FAS will be a great opportunity for Northwest credit unions.” say Bauer.
Spokane Firefighters Credit Union (SFCU) of Spokane signed with FAS in September for a conversion to the CU*Base processing system. According to Todd Powell, President of SFCU, “After looking at several different vendors, we’ve decided upon the CU*Answers solution. We expect that FAS will provide the software and service that will allow us to provide the best service for our members.”
CU*Answers, formerly known as WESCO, was founded over 34 years ago and is a 100% Credit Union owned CUSO located in Kentwood, Michigan. CU*Answers offers a wide variety of services for credit unions including its flagship CU*BASE Processing System in both an on-line and self-processing environment, Internet Development Services featuring It’s Me 247 Online Banking product, Member Check Processing and Direct Deposit processing services. CU*Answers provides combined services to over 125 credit unions nationally representing nearly 1,000,000 members and $4.0 billion in credit union assets. More information about CU*Answers is available at http://www.cuanswers.com/
Franklin Associate Solutions, LLC (FAS) began operation in August 2004, in Liberty Lake, Washington providing leading edge technology solutions exclusively to the Credit Union industry. Lead by Roy Franklin and Rick Pisani and a team of Credit Union technology professionals, FAS brings more than 30 years of experience to an already established national product line. Housed in a state-of-the-art facility, the data center offers not only redundant power coverage and high-level security, but is tied to some of the newest, fastest, and most cost effective redundant telecom facilities available in the Northwest region. An advanced training facility offers free training and certification for new staff as well as ongoing enrichment existing staff. More information about Franklin Associate Solutions is at http://www.fa-solutions.net/
